Policies, Terms & Conditions of use.

SHIPPING POLICY

All orders are shipped via Canada Post Parcel Post.  Delivery times may vary based on destination.  We offer flat-rate shipping worldwide, with or without insurance.

All Canada and US orders over $400 qualify for Free standard shipping.

Requests to combine orders for the purposes of reducing shipping charges: 

Whenever possible, we are happy to combine orders in order to save you some money on shipping as long as they meet the following conditions:

1) Orders must be placed less than 3 Business Days of each other and must be of the same “type” of order (all Quick Ship, all DYO, OR all Ready To Ship).

2) Orders that qualify for Free shipping cannot be combined with other orders for the purposes of a reduction in shipping charges on non-qualifying orders.

3) Individual orders that do not qualify for our Free Shipping offer cannot be combined for the purposes of obtaining free shipping.

3) Should the shipping rate for the combined orders be greater than our Flat Rate shipping fee, we will charge you the actual shipping charge and only refund any overages paid.

US & International Orders:  Fusion By Design Collars shall not be responsible for any duties or taxes collected by your country of residence.  

Lost or stolen packages:  We shall not be responsible for shipments that are lost by the shipping agent or stolen in transit or at their final destination.  

 

REFUNDS & RETURNS

All Fusion By Design Collars are FINAL SALE.  No refunds, exchanges or returns.  

We are not responsible for errors made in measuring and there shall be no refunds or exchanges. All items are crafted to the specifications as detailed in your order.

Shipping expenses are NON-REFUNDABLE at all times.  Shipping expenses for return/repair services are to be at the expense of the purchaser.

 

ORDER CHANGE REQUESTS

In order to ensure accuracy in crafting custom orders, we do not accept change requests once an order has been placed. Should you note an error on your order confirmation, please notify us within 24 hours of placing your order. After 24 hours, no cancellation requests will be accepted.



LIFETIME REPAIRS GUARANTEE

Read about our Lifetime Repairs Guarantee here.

If you need to return an item for repair, please Contact Us with  details about the product you would like to send us. We will respond quickly with instructions for how to send your items to us.

 

LIMITATION OF LIABILITY
By completing the checkout/purchase process, you confirm that you have reviewed and agree to all the information provided here, and on the Lifetime Guarantee page.

NEVER LEAVE YOUR PET UNATTENDED IN THIS GEAR.

INSPECT YOUR COLLAR DAILY! Always inspect your FBD collar and leash for wear and tear prior to use.

Customers who use our products acknowledge that Fusion By Design Collars shall not be liable or responsible to any person, pet or entity for loss or damage caused, or alleged to have been caused, directly or indirectly by or from the products, information or ideas contained, suggested or referenced in any of our marketing material, packaging or website.

• Never at any time place a collar that is too tight or too loose around the dog’s neck.

• Never leave your pet unattended when using Fusion By Design Collars products.

• Fusion By Design Collars are fashion accessories.  They are not a training collar or a walk assist collar.  Fusion By Design Collars should only be used as an accessory collar.

• Owners should inspect the collar and/or leash every time before placing it on their pet. Faulty collars and/or leashes should not be used. Collars showing extensive wear and tear or damage should not be used. The assessment of condition and usability of the collar and/or leash is the sole responsibility of the owner.

• Owners must ensure they buy the correct size for their pet and check the item fits properly prior to use. Please refer to the sizing charts on this website.

By accessing any areas of this website, you agree that your access to, and use of, this site is subject to these terms and all applicable laws, and is completely at your own risk.

All content within the Fusion By Design Collars site is provided to you on the following basis: All efforts have been taken to ensure that information is accurate and up to date, however, it is possible that the site may contain faults and inaccuracies and may not be complete and current.

Fusion By Design Collars makes no representations or warranties of any kind, express or implied as to the operation of this site or the information, content, materials or products included on this site, with the exception as otherwise that is provided under applicable laws.

Neither Fusion By Design Collars, nor its directors, employees, agents, contractors, successors or assigns will be liable for any damages whatsoever arising out of, or in any way related to, the use of this site and any other site linked to this site. This limitation applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer, as well as damages for loss of profits, business interruption or the loss of data or information.

Fusion By Design Collars reserves the right to make any changes to this website and any published policies at any time without notice.