Policies, Terms and Conditions of Use.

SHIPPING POLICY

All orders are shipped via our tracked parcel service.  Delivery times may vary based on destination.

We offer Free Shipping Worldwide with or without Shipping Protection insurance.

US & International Orders:  Fusion By Design Collars shall not be responsible for any duties or taxes collected by your country of residence.  

Lost or stolen packages:  Fusion By Design Collars offers optional shipping protection on all purchases.  We shall not be responsible for shipments that are lost or damaged by the shipping agent or stolen in transit or at their final destination if shipping protection is not added to your purchase.  

SHIPPING PROTECTION

By adding Shipping Protection to your order, your order will be protected from damage, loss, or theft. If your order never arrives or is damaged when it arrives, you can easily file a claim with our team and receive a replacement order or store credit. Please note that Shipping Protection does not cover instances where shipping information was incomplete or inaccurate. 

If your package has been marked "delivered", yet you have not received it, please wait at least 3 days, but no longer than 15 days, after delivery confirmation to file a claim.

We will send you a replacement order in the event of:

• A tracked package being marked delivered by the courier but not received
• Packages that are presumed lost
• Packages that arrive damaged

To file a claim, contact us with your Order ID, contact info, and a description of the problem, and we will get back to you within 2-3 business days. 

We are not responsible for lost, stolen or damaged packages for which Shipping Protection was declined and any claim shall be denied.

Packages protected with Shipping Protection are only eligible to be replaced once. 

 

EXCHANGES & STORE CREDIT POLICY
Canada & United States Only

Every Fusion By Design collar is handcrafted specifically for your order. Because of this, we do not offer refunds.  Where applicable, we offer exchanges or store credit only.

We are unable to accept exchanges or returns for customers outside of Canada and the United States.

FINAL SALE ITEMS
The following items are Final Sale and are not eligible for exchange or store credit:

• All Sale Items
• One Of A Kind Collars

Returns & Exchanges - Right Fit Guarantee

Ordering a custom collar online shouldn't feel like a gamble. If the size you ordered isn't quite right, we'll exchange it for the correct size.

To qualify for our Right Size Guarantee:

• Your exchange request must be made within 14 days of receiving your order.
• The collar must be returned in new, unused condition, complete with its original packaging.
• Customers are responsible for the cost of returning the original collar and shipping the replacement collar.
• Once we receive and inspect the returned collar, we'll handcraft your replacement in the correct size.

Changed Your Mind?

Sometimes an idea evolves.

If you've received your custom collar and decide you'd rather create something different, we're happy to issue a store credit that can be used toward another Fusion By Design collar.

To qualify:

• Your request must be made within 14 days of receiving your order.
• The collar must be returned in new, unused condition, complete with its original packaging.
• Customers are responsible for return shipping.
• Your store credit will be issued for the purchase price, less shipping charges, shipping protection fee, applicable taxes, and a 5% restocking fee.

Please Note

Our Right Fit Guarantee applies to exchanges of new, unused collars only. Collars that show signs of wear, use, or damage are not eligible for exchange or store credit.

If you're unsure which size to order, we're always happy to help before you place your order. Send us a message—we'd much rather help you choose the right size the first time.

Approved Store Credits:

• Issued in Canadian Dollars
• Less original shipping charges, applicable taxes and a 5% restocking fee
• Expire 6 months from date of issue

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MANUFACTURING DEFECTS
If your collar arrives with a verified manufacturing defect, please contact us within 3 days of delivery.

If approved, we will repair, replace, or issue store credit at our discretion.

RETURN SHIPPING

• Customers are responsible for all return shipping costs
• Shipping fees and shipping protection fees are non-refundable

We strongly recommend using a trackable shipping service.
Fusion By Design Collars is not responsible for items lost or damaged in transit.

PROCESSING & APPROVAL
All exchanges and store credit requests must be approved prior to return.

Items returned without authorization or outside of policy guidelines will be declined and returned to sender.

 

CHANGE REQUESTS FOR CUSTOM COLLAR ORDERS
We are unable to accept change requests to custom collar orders once your order has been placed.  Please reach out to us prior to placing your custom collar order should you have questions or require assistance.

REPAIRS 
An in-house repair service is available on a limited basis.  While some simple repairs may be offered free of charge, most repairs will incur repair charges.  Send us photos of your collar and we will provide an estimate for the repair.  Shipping charges to and from our shop are the responsibility of the customer. 

 

LIMITATION OF LIABILITY
By completing the checkout/purchase process, you confirm that you have reviewed and agree to all the information provided here.

NEVER LEAVE YOUR PET UNATTENDED IN THIS GEAR.

INSPECT YOUR COLLAR DAILY! Always inspect your FBD collar and leash for wear and tear prior to use.

Customers who use our products acknowledge that Fusion By Design Collars shall not be liable or responsible to any person, pet or entity for loss or damage caused, or alleged to have been caused, directly or indirectly by or from the products, information or ideas contained, suggested or referenced in any of our marketing material, packaging or website.

• Never at any time place a collar that is too tight or too loose around the dog’s neck.

• Never leave your pet unattended when using Fusion By Design Collars products.

• Fusion By Design Collars are fashion accessories.  They are not a training collar or a walk assist collar.  Fusion By Design Collars should only be used as an accessory collar.

• Owners should inspect the collar and/or leash every time before placing it on their pet. Faulty collars and/or leashes should not be used. Collars showing extensive wear and tear or damage should not be used. The assessment of condition and usability of the collar and/or leash is the sole responsibility of the owner.

• Owners must ensure they buy the correct size for their pet and check the item fits properly prior to use. Please refer to the sizing charts on this website.

By accessing any areas of this website, you agree that your access to, and use of, this site is subject to these terms and all applicable laws, and is completely at your own risk.

All content within the Fusion By Design Collars site is provided to you on the following basis: All efforts have been taken to ensure that information is accurate and up to date, however, it is possible that the site may contain faults and inaccuracies and may not be complete and current.

Fusion By Design Collars makes no representations or warranties of any kind, express or implied as to the operation of this site or the information, content, materials or products included on this site, with the exception as otherwise that is provided under applicable laws.

Neither Fusion By Design Collars, nor its directors, employees, agents, contractors, successors or assigns will be liable for any damages whatsoever arising out of, or in any way related to, the use of this site and any other site linked to this site. This limitation applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer, as well as damages for loss of profits, business interruption or the loss of data or information.

Fusion By Design Collars reserves the right to make any changes to this website and any published policies at any time without notice.