The Fine Print (Our Policies)
Policies, Terms & Conditions of Use.
All orders are shipped via Canada Post Parcel Post. Delivery times may vary based on destination.
Canada and US orders over $300 qualify for Free Shipping.
US & International Orders: Fusion By Design Collars shall not be responsible for any duties or taxes collected by your country of residence.
Lost or stolen packages: Fusion By Design Collars offers optional shipping protection on all purchases. We shall not be responsible for shipments that are lost by the shipping agent or stolen in transit or at their final destination if shipping protection is not added to your purchase.
REFUNDS & EXCHANGES POLICY
Items that are custom made, such as Custom Collars, and Final Sale Items are not eligible for returns, exchanges or refunds.
For Custom Items, we are not responsible for errors made in measuring and there shall be no returns or exchanges in these cases. All items are crafted to the specifications as detailed in your order.
For all other items, to be eligible for a return, your item must be unused and in new condition. It must also be in the original packaging. Requests for returns must be received no later than 14 days after your order ship date.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your request.
If approved, a store credit for the value of your item, less shipping charges and a 5% restocking fee, will be issued in the form of a non-expiring gift card.
All Sale Items are Final Sale.
Items may only be exchanged due to manufacturer's defect. If you need to exchange it for the same item within the 14 day policy window, send us an email at firstname.lastname@example.org. If the item is a one of a kind item or is no longer available, a store credit for the value of the item, less shipping charges and a 5% Restocking Fee, will be issued in the form of a non-expiring gift card in Canadian Dollars should the return be approved.
Shipping costs for the return of an item are the responsibility of the buyer. Shipping costs are non-refundable at all times.
If you are returning an item to us with a value over $75, consider using a trackable shipping service and purchasing shipping insurance. We are not responsible for items that are lost or damaged in transit.
While we do not offer an in-house repair service, should your collar lose a notion or hardware component, we are happy to drop replacement items in the mail to you. Simply send us a photo of your collar, showing us what is missing. Should the item be an item we no longer carry, we'll let you know right away. We do not offer leather components as part of this service.
LIMITATION OF LIABILITY
By completing the checkout/purchase process, you confirm that you have reviewed and agree to all the information provided here, and on the Lifetime Guarantee page.
NEVER LEAVE YOUR PET UNATTENDED IN THIS GEAR.
INSPECT YOUR COLLAR DAILY! Always inspect your FBD collar and leash for wear and tear prior to use.
Customers who use our products acknowledge that Fusion By Design Collars shall not be liable or responsible to any person, pet or entity for loss or damage caused, or alleged to have been caused, directly or indirectly by or from the products, information or ideas contained, suggested or referenced in any of our marketing material, packaging or website.
• Never at any time place a collar that is too tight or too loose around the dog’s neck.
• Never leave your pet unattended when using Fusion By Design Collars products.
• Fusion By Design Collars are fashion accessories. They are not a training collar or a walk assist collar. Fusion By Design Collars should only be used as an accessory collar.
• Owners should inspect the collar and/or leash every time before placing it on their pet. Faulty collars and/or leashes should not be used. Collars showing extensive wear and tear or damage should not be used. The assessment of condition and usability of the collar and/or leash is the sole responsibility of the owner.
• Owners must ensure they buy the correct size for their pet and check the item fits properly prior to use. Please refer to the sizing charts on this website.
By accessing any areas of this website, you agree that your access to, and use of, this site is subject to these terms and all applicable laws, and is completely at your own risk.
All content within the Fusion By Design Collars site is provided to you on the following basis: All efforts have been taken to ensure that information is accurate and up to date, however, it is possible that the site may contain faults and inaccuracies and may not be complete and current.
Fusion By Design Collars makes no representations or warranties of any kind, express or implied as to the operation of this site or the information, content, materials or products included on this site, with the exception as otherwise that is provided under applicable laws.
Neither Fusion By Design Collars, nor its directors, employees, agents, contractors, successors or assigns will be liable for any damages whatsoever arising out of, or in any way related to, the use of this site and any other site linked to this site. This limitation applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer, as well as damages for loss of profits, business interruption or the loss of data or information.
Fusion By Design Collars reserves the right to make any changes to this website and any published policies at any time without notice.