How long does it take to make my collar?
Production lead time for Custom Collars is approximately 1 month or 4 weeks from date of order.
Ready To Ship Collars do not require production lead time as they have already been crafted and are ready to go.
When will my order ship and will I get tracking information?
For Custom Collars, your order will ship in approximately 4 weeks. Ready To Ship Collars ship within 3-5 days of order date. Yes! An email confirmation will be sent out with tracking details for your package as soon as it leaves our shop.
Can I make changes to my order?
Within 24 hours of placing your order, we may be able to accommodate some changes. Once that 24 hour order window has passed, we are unable to accept changes to your order since work will have begun on your order.
How do I know what size collar to buy?
You can view our Size Chart and measuring instructions here: Size Guide.
All Orders are Shipped via Expedited Parcel Service
All Canada and US orders are shipped via Canada Post Expedited Parcel services. Transit time is approximately 5-7 business days from shipping date.
All International Orders are shipped via the International Tracked Parcel service available for the Destination Country. This service may vary by country. Transit time may vary from 10-20 Business Days.
Handcrafted In Canada
All of our collars are created and made by hand in our workshop in Ontario, Canada. We use a variety of traditional and modern leatherworking techniques in order to craft a collar that will last for the lifetime of your dog.
We source our leathers from the best tanneries in the United States and Europe. Our Bridle and Latigo strap leathers have been chosen for their beauty, strength and durability.
I love that collar. Enough bling for my dog in "Princess" mode, enough edge for my dog in "Mighty Huntress" mode. Well made and comfortable.
Overall collar is beautiful. The problem is that I inquired as to the size I should order, as my dog is on the upper end of one size and the lower of the other. The larger size was recommended. Buckling at the smallest hole gives a good fit, but there is too much strap hanging out of the buckle. I woudl have been better off not inquiring about the size. I may have to either cut it or tryt o sell it. Disappointing.
While we make recommendations for sizing based on our experience, there is always an element of personal preference with respect to how each client prefers their collars to fit. If you'd like to exchange the collar for a different size, please reach out to us and we'll be happy to get an exchange started for you.
Beautiful collar but too big for my dog even though I reached out for sizing.
Thank you for your feedback. With respect to sizing, we make our recommendations based on the information provided to us and our experience in sizing collars. We had a look at the conversation history and based on the neck size provided (14'), the size suggested is the correct size. That being said, if the collar is still in new condition and you'd like to return it for an exchange, please reach out to us and our team will help get that done for you.
Very well made and worth the wait and price.
I look forward to ordering again. Wish I could have samples of all the colors to play with at home before I order. Haha.
Thank you for your talent and skills.
Purchased this as a birthday gift for my wife and it was exactly what she wanted.